Help & Support
We’re a small team and we read every message. Email us and we’ll get back to you, usually within two business days.
support@tilbo.appCommon questions
Do I need an account?
No. Tilbo works fully without signing in — your progress is saved on your device. Signing in with Apple or Google backs it up, so it’s restored if you reinstall or switch devices.
How do I restore my progress on a new device?
Open Me and sign in with the same Apple or Google account you used before. Your child profile, progress and journal come back automatically. Journal photos are stored only on the original device.
Why are some builds locked?
Tilbo only unlocks builds you can make with the tiles you have. Update your tile counts in Me → Child profile. A locked build lists exactly which shapes are missing.
My tiles are a different brand — will builds work?
Builds use standard shapes found in the common sets: small and large squares, rectangles, and equilateral, right and tall triangles. Sizes vary slightly between brands, so mixing brands in one build can be tricky.
Does Tilbo work offline?
Yes. The build library is included in the app and kept up to date when you’re online. Signing in and account deletion need a connection.
How do I change the language?
Use the EN / 中文 switch at the top of Me.
How do I delete my account?
Open Me → Delete account. This permanently deletes your account and cloud backup and clears Tilbo data from the device. Apple accounts are asked to confirm with Apple once more. Can’t get into the app? Email us from the address on your account and we’ll delete it for you.
Is Tilbo safe for my child?
Tilbo is a tool for parents — children build offline with you, not on the screen. Magnetic tiles contain magnets: always supervise play and follow the manufacturer’s safety guidance. See our Terms.
Reporting a problem
Tell us your device (e.g. iPhone 15, iPad Air), iOS version and the app version (shown at the bottom of Me), what you were doing, and a screenshot if you can.